Terms and Conditions of the Ametyst Studio online shop (www.ametyst.studio)

§ 1. General provisions

1. The online shop operating at www.ametyst.studio is run by Agata Marglewska, conducting business activity under the name Agata Marglewska, entered in the Central Register and Information on Economic Activity (CEIDG), NIP (tax ID): 7962858882, REGON: 521868488. Address for service and place of business: ul. Rwańska 11, 26-610 Radom, Poland. Contact: e-mail hello@ametyst.studio, tel. +48 606 666 501.
2. These Terms set out the rules for concluding and performing Sales Agreements through the Shop, the complaints procedure, the rules for withdrawing from a contract, and the types and conditions of Electronic Services.
3. These Terms are available free of charge on the Shop's website in a way that allows them to be downloaded, saved and printed.
4. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code of 23 April 1964, the Consumer Rights Act of 30 May 2014 and the Act of 18 July 2002 on the provision of electronic services.
5. These Terms do not exclude or limit any rights of Consumers or Entrepreneurs with consumer rights under mandatory provisions of law.

§ 2. Definitions

1. Working day – a day from Monday to Friday, excluding public holidays.
2. Customer – a natural person, legal person or organisational unit without legal personality but with legal capacity under the law, who concludes or intends to conclude a Sales Agreement with the Seller.
3. Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity.
4. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the contract shows that it is not of a professional nature for them, in particular based on the scope of business published in CEIDG.
5. Account – the Customer's individual panel in the Shop, identified by an e-mail address (login) and password, where the Customer's data and order history are stored.
6. Newsletter – an Electronic Service consisting of sending free information about the Shop, Products and promotions to an e-mail address.
7. Product – a movable item available in the Shop that is the subject of a Sales Agreement.
8. Terms – these Terms and Conditions of the Shop.
9. Shop – the online shop run by the Seller at www.ametyst.studio.
10. Seller, Service Provider – Agata Marglewska, details as set out in § 1(1).
11. Durable medium – a material or tool that allows information to be stored so that it can be accessed in the future and reproduced unchanged, in particular an e-mail or a PDF file.
12. Sales Agreement – a distance contract for the sale of a Product concluded between the Customer and the Seller through the Shop.
13. Electronic Service – a service provided electronically by the Service Provider to the Service Recipient through the Shop.
14. Service Recipient – a person using an Electronic Service.
15. Order – the Customer's declaration of intent constituting an offer to conclude a Sales Agreement, submitted using the order form in the Shop.

§ 3. Products and prices

1. The Shop sells Products at retail via the Internet. The Products are new and have been lawfully placed on the market.
2. Most Products are handmade from natural stones, pearls, feathers and other natural materials. Individual pieces may therefore differ slightly from one another and from the photos in colour, shape, pattern and dimensions. Such differences are a natural feature of the Product, described on its page, and do not constitute a lack of conformity of the goods with the contract.
3. Product information on the Shop's pages does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract.
4. Product prices are given in Polish zloty (PLN) and include VAT. The Shop may also display prices in euro (EUR). The Customer pays in the currency selected in the Shop when placing the Order. Prices do not include delivery costs, which are shown before the Order is placed.
5. The Product price shown when the Order is placed is binding on the parties.
6. With every price reduction, the Seller shows, next to the reduced price, the lowest price of the Product in the 30 days before the reduction. If the Product has been on sale for less than 30 days, the lowest price since the start of sales until the reduction is shown.
7. Products on promotion are available in limited quantities. Orders are fulfilled in the order received, while stocks last.
8. For deliveries outside the European Union, the Customer may be required to pay customs duties or taxes under the laws of the country of destination.

§ 4. Placing Orders and concluding the Sales Agreement

1. Orders can be placed using the order form in the Shop 24 hours a day, 7 days a week. Creating an Account is not required.
2. Before placing an Order, the Customer reads and accepts these Terms. The Customer confirms the Order with a button indicating an obligation to pay.
3. After the Order is placed, the Seller promptly sends confirmation of its receipt to the Customer's e-mail address. The Sales Agreement is concluded when the Customer receives this message.
4. At the latest upon delivery of the Product, the Seller provides the Customer, on a Durable medium, with confirmation of the contract, these Terms and information on the right of withdrawal together with the withdrawal form.
5. Orders are processed on Working days between 10:00 and 17:00. Orders placed after 17:00, on Saturdays, Sundays and public holidays are processed on the next Working day.
6. For each Sales Agreement, the Seller issues proof of purchase: a receipt or, at the Customer's request, an invoice, sent with the Product or to the Customer's e-mail address.

§ 5. Payments

1. The Seller offers the following payment methods:
   1. traditional bank transfer to the Seller's bank account no. 98 1140 2004 0000 3002 8237 6075 (mBank S.A.), recipient: Agata Marglewska, ul. Rwańska 11, 26-610 Radom, with the title: “Order no. …”;
   2. electronic payments (instant transfer, BLIK, payment card) handled by the payment operators paynow (mBank S.A.) and Przelewy24 (PayPro S.A.).
2. The Customer must pay the price within 7 Working days of concluding the Sales Agreement. If this deadline passes without payment, the Seller may request payment and then withdraw from the contract.
3. The Product is shipped once the payment has been credited to the Seller's account or the electronic payment has been successfully authorised.
4. The Seller makes refunds using the same payment method the Customer used, unless the Customer expressly agrees to another method that involves no costs for them.

§ 6. Delivery

1. The Seller offers the following delivery methods:
   1. InPost Parcel Locker;
   2. courier delivery;
   3. personal collection at Ametyst Studio, ul. Rwańska 11, 26-610 Radom, by prior arrangement.
2. Delivery costs, including the free delivery threshold, are shown in the Shop and during the ordering process. Personal collection is free of charge.
3. The order fulfilment time consists of the Product preparation time and the delivery time. Some Products are made from scratch in the studio after the Order is placed. The Product preparation time is therefore up to 30 days from the payment being credited, and is usually much shorter. Delivery by the carrier usually takes 1 to 3 Working days from dispatch.
4. The Seller ships Products within Poland and abroad, to countries worldwide. The cost and time of international delivery are shown during the ordering process.

§ 7. Conformity of the Product with the contract (Consumers and Entrepreneurs with consumer rights)

1. The Seller is liable to the Consumer and the Entrepreneur with consumer rights for any lack of conformity of the Product with the Sales Agreement under Chapter 5a of the Consumer Rights Act.
2. The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within 2 years of that time. A lack of conformity that becomes apparent within this period is presumed to have existed at the time of delivery, unless the Seller proves otherwise.
3. If the Product does not conform to the contract, the Customer may request its repair or replacement. The Seller may replace the Product instead of repairing it, or repair it instead of replacing it, if bringing it into conformity in the way chosen by the Customer is impossible or would involve excessive costs. If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Product into conformity.
4. The Customer may declare a price reduction or withdrawal from the contract if:
   1. the Seller has refused to repair or replace the Product or has not brought it into conformity with the contract;
   2. the lack of conformity persists even though the Seller has tried to bring the Product into conformity;
   3. the lack of conformity is so significant that it justifies a price reduction or withdrawal without prior repair or replacement;
   4. it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience to the Customer.
5. The Customer may not withdraw from the contract if the lack of conformity is minor. A lack of conformity is presumed to be significant.
6. The Customer makes the Product to be repaired or replaced available to the Seller. The Seller collects it or covers the cost of returning it. The costs of repair, replacement and delivery are borne by the Seller.
7. The Seller refunds the amount due promptly, no later than 14 days after receiving the declaration of price reduction or withdrawal.

§ 8. Submitting complaints

1. A complaint can be submitted by e-mail to hello@ametyst.studio or in writing to: Agata Marglewska, ul. Rwańska 11, 26-610 Radom.
2. The Customer may use the complaint form in Annex 2 to these Terms. Using the form is not mandatory.
3. A complaint should include contact details, the Order number, a description of the lack of conformity, the date it was noticed and the Customer's request. Photos of the Product are also helpful.
4. The Seller responds to a complaint from a Consumer or Entrepreneur with consumer rights within 14 days of receiving it. If the Seller does not respond within this time, the complaint is deemed accepted.
5. The response to a complaint is provided on paper or another Durable medium, in particular by e-mail.

§ 9. Guarantee

1. The Seller, as guarantor (Agata Marglewska, ul. Rwańska 11, 26-610 Radom), additionally grants a 12-month guarantee on the Products from the date of delivery of the Product. The guarantee is valid within the European Union.
2. Under the guarantee, the Seller repairs the Product free of charge or, if repair is not possible, replaces it with one free of defects. Proof of purchase is required to use the guarantee. Guarantee claims are submitted in the same way as complaints, in accordance with § 8.
3. The guarantee covers defects arising in the making of the Product. It does not cover:
   1. mechanical damage resulting from improper use, such as tearing, crushing or breaking;
   2. natural wear of the Product, including wearing of gold or silver plating and changes in the appearance of stones, pearls and feathers resulting from their natural character;
   3. damage resulting from contact with cosmetics, perfume, chemicals or chlorinated or sea water, contrary to the care instructions given on the Product page;
   4. repairs and alterations made by anyone other than the Seller.
4. The guarantee does not exclude, limit or suspend the rights of the Consumer and the Entrepreneur with consumer rights under the rules on the Seller's liability for lack of conformity of the Product with the contract (§ 7).

§ 10. Right of withdrawal

1. The Consumer and the Entrepreneur with consumer rights may withdraw from the Sales Agreement within 14 days without giving any reason and without incurring any costs, except those set out in sections 6–7.
2. The period runs from the day on which the Customer (or a person indicated by them other than the carrier) takes possession of the Product. For a contract covering several Products delivered separately, the period runs from taking possession of the last one.
3. To withdraw from the contract, the Customer submits a statement to the Seller by e-mail to hello@ametyst.studio or in writing to: Agata Marglewska, ul. Rwańska 11, 26-610 Radom. The Customer may use the form constituting Appendix No. 1 to the Terms and Conditions, but this is not obligatory. To meet the deadline, it is sufficient to send the statement before it expires.
4. The Seller promptly confirms receipt of the statement to the Customer on a Durable medium.
5. The Customer returns the Product to: Agata Marglewska, ul. Rwańska 11, 26-610 Radom, without undue delay, no later than 14 days from the date of withdrawal from the contract. To meet the deadline, it is sufficient to send the Product back before it expires.
6. The Customer bears the direct cost of returning the Product.
7. The Seller refunds all payments to the Customer, including the cost of delivering the Product, promptly and no later than 14 days after receiving the withdrawal statement. If the Customer chose a delivery method more expensive than the cheapest standard method offered by the Shop, the Seller does not refund the additional costs.
8. The Seller may withhold the refund until the Product has been received back or the Customer has provided proof of having sent it back, whichever comes first.
9. The Customer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. The Product should be inspected as it would be in a bricks-and-mortar shop.
10. The right of withdrawal does not apply to a non-prefabricated Product made to the Customer's specifications or to meet their individual needs, in particular one made to individual measurements or with personalisation agreed with the Customer.

§ 11. Entrepreneurs with consumer rights

1. An Entrepreneur with consumer rights is protected with regard to:
   1. unfair contract terms;
   2. liability for lack of conformity of the Product with the contract, in accordance with § 7;
   3. the right to withdraw from a distance contract, in accordance with § 10.
2. The professional nature of the contract is assessed in particular on the basis of the entrepreneur's scope of business published in CEIDG.

§ 12. Provisions for other businesses (B2B)

1. This section applies only to Customers who are neither Consumers nor Entrepreneurs with consumer rights.
2. The Seller may withdraw from a Sales Agreement with such a Customer within 14 days of its conclusion without giving any reason. Such withdrawal gives rise to no claims against the Seller.
3. The Seller may limit the available payment methods, including requiring prepayment of part or all of the price.
4. The benefits and burdens related to the Product and the risk of its accidental loss or damage pass to the Customer when the Product is handed over to the carrier. The Customer should inspect the parcel on receipt and, if it is damaged, take the steps necessary to establish the carrier's liability.
5. The Seller's statutory warranty liability for physical and legal defects of the Product towards such a Customer is excluded. This does not affect rights under the guarantee set out in § 9.
6. Disputes with such a Customer are resolved by the court having jurisdiction over the Seller's registered office.

§ 13. Electronic Services

1. The Service Provider provides the following Electronic Services in the Shop free of charge:
   1. placing an Order – a fixed-term agreement that ends when the Order is placed or the Customer stops placing it;
   2. maintaining an Account – an indefinite agreement concluded upon registering the Account;
   3. Newsletter – an indefinite agreement concluded upon subscribing and confirming the e-mail address;
   4. contact form – a fixed-term agreement that ends when the message is sent or the user stops sending it;
   5. wishlist of favourite Products – an agreement that ends when the user leaves the Shop or deletes the list.
2. To use the Shop, you need a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail account.
3. The Service Recipient uses the Shop in accordance with the law and good practice, provides truthful data and does not supply unlawful content.
4. The Seller may publish advertising content about its own Products and services in the Shop.

§ 14. Complaints about Electronic Services

1. Complaints about Electronic Services can be submitted by e-mail to hello@ametyst.studio.
2. The Service Provider considers the complaint within 14 days of receipt and replies to the Service Recipient's e-mail address or in another way indicated by them.

§ 15. Termination of Electronic Services agreements

1. The Service Recipient may terminate the Account or Newsletter agreement at any time, without giving a reason and free of charge, by sending a message to hello@ametyst.studio or using the unsubscribe link in a Newsletter message.
2. The Service Provider may terminate a continuous Electronic Service agreement if the Service Recipient breaches these Terms, in particular by supplying unlawful content, after an unsuccessful request to stop the breach. The agreement expires 7 days after the notice of termination.

§ 16. Personal data

1. The controller of the personal data of Customers and Service Recipients is the Seller.
2. Personal data is processed to conclude and perform the Sales Agreement, provide Electronic Services, handle complaints and, with consent, send the Newsletter.
3. Detailed information about the processing of personal data, the rights of data subjects and cookies can be found in the Privacy Policy at www.ametyst.studio/polityka-prywatnosci.

§ 17. Intellectual property

1. Content published in the Shop, in particular texts, photos, jewellery designs, graphics and the logo, is protected by copyright and is owned by the Seller or used under licence.
2. Copying, distributing or otherwise using this content without the Seller's written consent is prohibited, except for fair use permitted by law.
3. Trade names and trademarks of third parties used in the Shop belong to their owners and are used for information purposes only.

§ 18. Out-of-court dispute resolution

1. The Seller seeks to resolve every dispute with a Customer amicably. Please contact us first at hello@ametyst.studio.
2. The Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular:
   1. free assistance from a district (municipal) consumer ombudsman or a social organisation whose tasks include consumer protection;
   2. mediation conducted by a provincial inspectorate of the Trade Inspection;
   3. a permanent consumer arbitration court operating at a provincial inspectorate of the Trade Inspection.
3. Information on these methods and the register of entities authorised to conduct such proceedings is available on the website of the Office of Competition and Consumer Protection (UOKiK): prawakonsumenta.uokik.gov.pl.
4. The Seller agrees to take part in out-of-court consumer dispute resolution in the form of mediation conducted by a provincial inspectorate of the Trade Inspection. Using these methods is voluntary for both parties.

§ 19. Final provisions

1. Contracts concluded through the Shop are governed by Polish law. This choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the country of their habitual residence.
2. Disputes with Consumers and Entrepreneurs with consumer rights are resolved by the court having jurisdiction under the Code of Civil Procedure.
3. The Seller may amend these Terms for important reasons, in particular changes in the law or in payment or delivery methods. Customers with an Account will be notified of the change by e-mail at least 14 days before it takes effect. Orders placed before the change are governed by the previous version of the Terms.
4. These Terms take effect on 22 October 2026.

Annex 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• Addressee: Agata Marglewska – Ametyst Studio, ul. Rwańska 11, 26-610 Radom, e-mail: hello@ametyst.studio
• I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the supply of the following goods(*) / for the making of the following goods(*) / for the provision of the following service(*)
• Ordered on(*) / received on(*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is sent on paper)
• Date

(*) Delete as appropriate.

Withdrawal form to download and print (PDF)

Annex 2 – Complaint form

The form includes fields for: the Customer's details, Order number and date, delivery date, Product name, description of the lack of conformity, the request (repair, replacement, price reduction, withdrawal), an optional bank account number for a refund, date and signature.

Complaint form to download and print (PDF)